Welcoming the World's Seafarers
Registered Charity Number 286078
Title: Deputy Manager
Reports to: Centre Manager
Budget Responsibility: None
Based at: Port of Bristol Seafarers’ Centre
Hours of work: 1pm - 10pm (3 days - 27 hours per week)
Job Purpose: To deliver a high standard of customer service, within the seafarer centre. You will be a confident ambassador for the Centre.
Salary: £8.20 - £8.35 per hour
To oversee the needs of the visiting seafarers and other eligible visitors using the Centre.
To ensure the recording of visitor numbers, helping to maintain monthly statistics.
To ensure the retail shop operation, ensuring stock and cash controls are in place and such controls are properly complied with.
The sale and activation of SIM cards.
To safeguard the assets of the Centre including stock, cash and all centre equipment. Ensuring the security of the building is maintained.
To ensure that all cash and other forms of payment received is properly managed, checked and held securely according to laid down procedures and to the satisfaction of the Treasurer.
To ensure all Healthy & Safety procedures are complied with including recognised standards of food and beverage hygiene.
To ensure the proper use of the Centre minibus.
To ensure that the Centre is properly maintained in a clean and tidy, presentable fashion at all times, encouraging a cheerful and welcoming atmosphere.
Any other duties appropriate to the role as requested by the Centre Manager or Chairman.
To ensure Volunteers are used to best effect.
To be aware of and encourage the Christian ethos of the Charity.
SKILLS / COMPETENCIES
Enthusiasm, energy and passion to execute exceptional customer service
Communicate confidently to all
Honest and open
Willing to learn
Reliable and Committed
You will take pride in interacting with our service users and making quality hot drinks for them every day, delivering exceptional service to our visitor’s that is genuine, knowledgeable and efficient.
You’ll champion our values – care about the seafarers, the community, the team and a job well done.
You’ll make sure our service users feel well provided and cared for.
You’ll be part of a motivated, friendly team and be active in creating an open learning environment.
Completion of the recruitment process does not involve the candidate being screened through a DBS check.
Genuine Occupational Requirement (GOR)
This role has not been identified as having a GOR to be filled by a Christian under the provisions of the Employment Equality (Religion and Belief) Regulations 2003 Section 7.2